SHIPPING POLICY

At Purdice Jewellery we ship to customers in England and Wales. Below is everything you need to know about how your order reaches you.

1. GENERAL SHIPPING INFORMATION

We currently ship to addresses in England and Wales only. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. PROCESSING TIME

Orders are processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotions, processing may take slightly longer. We’ll let you know of any delay.

3. SHIPPING COSTS

Any shipping costs are always shown at checkout before you pay.

4. ESTIMATED DELIVERY TIMES

•       Processing time: 2–3 business days

•       Transit time: 4–12 business days

•       Total delivery time: 6–15 business days

•       Order cut-off time: 18:00 (UK time). Orders placed after the cut-off are treated as placed on the next business day.

Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather. We will always deliver your order without undue delay and in any case within 30 days of your order, unless we have agreed otherwise with you.

5. CUSTOMS, VAT AND IMPORT CHARGES

The price you pay at checkout includes UK VAT and any import charges. You will not be asked to pay anything extra on delivery.

6. WHERE WE SHIP FROM

Orders are dispatched from our supplier’s warehouse in China. Your parcel may pass through a transit point in the UK before it reaches you. This is not a return address. Please do not send returns to any address shown on your parcel; see our Returns & Cancellations policy for how to return an item.

7. TRACKING

You’ll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.

8. DELIVERY ADDRESS AND SHIPPING RESTRICTIONS

Please make sure the delivery address you give us is correct and complete. We deliver to addresses in England and Wales only. We do not ship to Scotland, Northern Ireland, the Channel Islands or the Isle of Man, nor to PO Box addresses or BFPO (British Forces) addresses. We cannot ship items that are restricted under UK law or by carrier rules. If this affects your order, we’ll contact you.

9. FAILED DELIVERY OR RETURNED PACKAGES

If a delivery fails or the package is undeliverable, it may be returned to us. We’ll contact you to arrange what happens next:

•       If the problem was caused by an incorrect or incomplete address, or because nobody collected the parcel, we may charge reasonable additional shipping costs for a new shipment.

•       If the problem was caused by the carrier or by us, we will reship your order at no extra cost to you.

•       If you would rather not have your order reshipped, we’ll refund you once the parcel is back with us.

10. LOST OR DAMAGED PACKAGES

Your order remains our responsibility until it is delivered to you. If your package arrives damaged, or hasn’t arrived within 15 business days of your order date, email us at info@purdicejewellery.co.uk. You don’t need to contact the carrier yourself.

We’ll look into it with the carrier and, at your choice, send you a replacement or give you a full refund. For damaged items, photos of the parcel and the item help us resolve it faster. If you choose a refund, we’ll issue it within 14 days of agreeing that you are entitled to it. You do not pay for the return of a damaged item.

11. MULTIPLE ITEMS

Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing. If your order arrives in more than one parcel, your 14-day cancellation period starts on the day you receive the last parcel.

12. RETURNS AND CANCELLATIONS

For information on cancelling an order or returning an item, please see our Returns & Cancellations policy.

13. UPDATES TO THIS POLICY

We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: 18 October 2026.

14. CONTACT INFORMATION

Store name: Purdice Jewellery

Company name: Purdice Jewellery (a trading name of Esavie)

Company address: Knollendammerstraat 77, 1531 BC, Wormer, The Netherlands

Company number (Dutch Chamber of Commerce): 85131202

VAT number: NL004054773B68 

Phone: +44 (0)56 0004 0455

Email: info@purdicejewellery.co.uk

You can contact us via our Contact Form https://purdicejewellery.co.uk/pages/contact

Opening hours: Monday to Friday 09:00 – 17:00 (UK time) | Weekends 11:00 – 16:00 (UK time)

We aim to respond to your inquiries within 24 hours.