Frequently Asked Questions

Have a question about your jewellery? Find practical answers and care tips from purdice jewellery below.

How do I keep my jewellery looking its best?

Store your jewellery in a dry place, ideally keeping pieces separate to help prevent scratches and tangles. Clean gently with a soft, dry cloth. The best care routine will depend on the material.

Can I wear my jewellery in the shower or whilst swimming?

This depends on the material and finish. As a general precaution, we recommend removing your jewellery before showering, swimming or exercising. Avoid direct contact with perfume, creams and cleaning products.

How do I choose the right size?

Check the measurements provided for the piece you would like to order. You can also measure a piece of jewellery you already find comfortable and compare the sizes. If you are unsure, please ask us for advice before ordering.

How do I know whether a piece is suitable for sensitive skin?

Check the material information provided for the item. If you have a known metal allergy or need more information, please ask us about the materials before making your choice.

How should I store my jewellery when travelling?

Use a jewellery box or separate soft pouches. Fasten necklaces before packing them and keep them separate to help prevent tangling.

What should I do if I have a question about a piece?

Get in touch with purdice jewellery, mentioning the item name and your question. If your enquiry is about an existing order, please include your order number too.